Tech Decisions, a publication for IT decision makers, has showcased one of Zello's numerous hospitality industry clients, and the key contribution of ZelloWork partner Pryme.
Thompson Seattle, like most hotels, never stops looking for ways to improve its guest experience. Seamless staff communication is critically important in a high-touch customer environment, but the hotel's many departments, workstyles and communication devices made it a challenge.
Tech Decisions documents the hotel's demanding requirements: connect every staff member via a centrally managed, property-wide communication platform; and support both wireless and wired accessories to accommodate staff members' various workstyles.
Tech Decisions' article reports that Thompson Seattle team is "very happy" with the Zello/Pryme solution. It links all of the property's departments in real time, and "enhances hotel security, safety, productivity, and service response time."
You can find the full article here.
What do you think? Have you had a hotel experience like this recently? Is this a customer experience you'd enjoy? Is it an experience you want to deliver to your customers?
Feel free to leave comments below, or drop me a line directly.